Refund policy

If your item arrives damaged or defective, contact us at hello@velkly.com with photos within 7 days of delivery. We will issue a partial refund based on the item cost. No need to return the damaged item.

In special cases, a full refund may be issued at our discretion. Replacement shipments are generally not available due to our direct-from-warehouse model.

All other sales are final. Please review product details carefully before ordering.